Return Policy

Returns

We will gladly accept returns or exchanges within 45 days of receiving your order.  All returns must include proof of purchase and merchandise must be in unworn and unused condition.  Only one exchange allowed per purchase.

All custom or personalized products and gift cards are considered final sale and are not eligible for returns or exchanges. 

All items purchased from RC Vault are final sale and not eligible for refunds or exchanges. 

To return or exchange an item, you can contact customer service at customerservice@rusticcuff.com or visit one of our showrooms.  Please print out and complete a return form here

Refunds

Returns eligible for a refund will be refunded to the original form of payment.  Please allow 5-7 business days for the bank to process the refund.

Damages

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Repairs

Items are eligible for repair or replacement (depending on stock) for up to 6 months when damage exceeds normal wear and tear.  You will need to provide your receipt or proof of purchase for all repairs.  Please contact customerservice@rusticcuff.com to begin the process of having your item repaired.  Repairs can take up to 4-6 weeks for completion.  

If you have an issue with a custom order, you can contact customer service at customerservice@rusticcuff.com to assess if any possible repairs can be done. 

Re-beading

We are able to re-bead your item for up to 12 months for a cost of $15 plus $5 shipping and handling.  All beads must be present.  Exclusions may apply.

RC Inspire, RC Vault and beaded bracelets smaller than 4mm are unable to be re-beaded. 

Resizing

We are able to resize some beaded cuffs for a fee of $5 plus $5 shipping and handling. 

RC Inspire, RC Vault and beaded bracelets smaller than 4mm are unable to be re-sized. 

Please contact customer service at customerservice@rusticcuff.com to see if your cuff can be resized and to begin that process.